GDS spent £5m on ‘data and user insights’ last year

Written by Sam Trendall on 23 June 2022 in News
News

Minister reveals organisation undertook a range of work to gain insights into performance of services

Credit: Crown Copyright/Open Government Licence v3.0

The Government Digital Service spent £4.9m in 2021 on work dedicated to “data and user insights”.

Such work was intended to shed light on the experience of users of GDS products – including both government officials and citizens. Activities included “data science, user research, performance analysis and data engineering”, according to Heather Wheeler, the junior Cabinet Office minister with responsibility for the tech agency, and the wider digital government brief.


Related content


Wheeler added that such initiatives covered a broad range of products and tools overseen by GDS, including the new government-wide login system that is now ready to begin on-boarding departmental services – five of which will go live with the new technology as part of pilot programmes beginning in September.

“The purpose is to guide the development of our products, to ensure that they meet the needs of the user, whether that user be a civil servant or a citizen,” the minister said. “This includes: GOV.UK, the One Login for Government programme, GOV.UK Pay, GOV.UK Notify, and the GOV.UK Design System.”

Wheeler – who recently told PublicTechnology that she was something of “Luddite” when she first took on the digital brief, but has enjoyed getting to grips with tech issues – was answering a written parliamentary question from Labour deputy leader Angela Rayner.

 

About the author

Sam Trendall is editor of PublicTechnology. He can be reached on sam.trendall@dodsgroup.com.

Share this page

Tags

Categories

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

Almost 700 DWP employees take voluntary redundancy but minister says hybrid work is enabling ‘retention of skills’
18 January 2023

More than 8,000 staff affected by office closures have been offered more flexible working options

Senior exec sought to lead government digital and data strategy
10 January 2023

Cabinet Office unit seeks strategy and projects leader – in a role advertised as a 10-year assignment

Government must earn public trust that AI is being used safely and responsibly
5 January 2023

Leaders from two of government’s core digital and data units – the CDDO and CDEI – introduce new guidelines intended to promote transparency in the public sector’s use of algorithms

PublicTechnology’s biggest stories of the year
29 December 2022

A reminder of the shocks, scandals and success stories that shaped the world of government technology in 2022