GDS picks Deloitte to develop GOV.UK identity-checking app in £5m deal

Written by Sam Trendall on 17 February 2022 in News

Professional services firm chosen to support delivery of software to enable government-wide login system

Credit: Pixnio

Professional services firm Deloitte has been picked to deliver a new multimillion-pound smartphone app that will allow citizens to prove their identity in order to access government services.

The technology will integrate with the wider One Login programme, the aim of which is to provide a single cross-government system offering citizens access to a comprehensive range of services delivered across departments. For the first time, this will include a dedicated GOV.UK app, intended to offer a “one-stop shop” through which users can access hundreds of services.

To support the login system, Deloitte has been retained to deliver a “native mobile app” that can be used to digitally verify users’ identity.

The firm has secured a £4.8m contract that came into effect on 10 February and will last for two years. Over the course of the engagement, the company will be expected to “rapidly onboard resources to meet outcome deliverables” set out in individual statements of work to be issued periodically by the Government Digital Service, which is leading the One Login scheme.

Related content

According to the contract notice published in November, the means of identity verification will rely on the near-field communication technology embedded in most smartphones, which supports mobile payments and scanning of documents containing biometric chips, such as passports. The final app may also incorporate some other forms of biometric authentication, such as facial or fingerprint recognition.

“An important feature of many identity-checking systems is the ability to scan documents using the NFC capability of modern smartphones,” the notice said. “In order to offer a best-in-class identity check to users, GDS will need to incorporate this functionality. GOV.UK is optimised to work well on mobile; in 2020 at least 75% of GOV.UK traffic came via mobile. We must now determine the evolution of this experience, ensuring that GOV.UK continues to offer solutions that are relevant and efficient for all users, including those whose interactions would benefit from being app-based.”

While Deloitte will take on much of the technical workload of building the identity-checking app, the firm will be tasked with helping GDS work towards its longer-term “strategic desire to develop its in-house app development capability by on-boarding and training permanent civil servants to support these products over the long-term”.

The accountancy outfit beat off competition from 20 other bidders for the contract, comprising eight other large firms and 12 SMEs. 


About the author

Sam Trendall is editor of PublicTechnology. He can be reached on

Share this page




Please login to post a comment or register for a free account.

Related Articles

Regulators crack down on social media influencers
7 November 2022

New rules require online celebrities to be more transparent about paid-for posts – or face tough action

ONS seeks £8m partner to help increase use of digital surveys
31 October 2022

Statistics agency looks to build on the rollout of the UK’s first-ever digital census last year 

Spend controls and patchy engagement hampering efforts to boost civil service commercial skills, according to Whitehall chief
21 October 2022

Ongoing ‘competing priorities’ still get in the way of long-term work to boost buying savvy, says Alex Chisholm

Government seeks new IT provider for property database after scrapping initial deal
17 October 2022

Cabinet Office-led project has been delayed after work with original tech partner was cut short