GDS picks Deloitte to develop GOV.UK identity-checking app in £5m deal

Written by Sam Trendall on 17 February 2022 in News

Professional services firm chosen to support delivery of software to enable government-wide login system

Credit: Pixnio

Professional services firm Deloitte has been picked to deliver a new multimillion-pound smartphone app that will allow citizens to prove their identity in order to access government services.

The technology will integrate with the wider One Login programme, the aim of which is to provide a single cross-government system offering citizens access to a comprehensive range of services delivered across departments. For the first time, this will include a dedicated GOV.UK app, intended to offer a “one-stop shop” through which users can access hundreds of services.

To support the login system, Deloitte has been retained to deliver a “native mobile app” that can be used to digitally verify users’ identity.

The firm has secured a £4.8m contract that came into effect on 10 February and will last for two years. Over the course of the engagement, the company will be expected to “rapidly onboard resources to meet outcome deliverables” set out in individual statements of work to be issued periodically by the Government Digital Service, which is leading the One Login scheme.

Related content

According to the contract notice published in November, the means of identity verification will rely on the near-field communication technology embedded in most smartphones, which supports mobile payments and scanning of documents containing biometric chips, such as passports. The final app may also incorporate some other forms of biometric authentication, such as facial or fingerprint recognition.

“An important feature of many identity-checking systems is the ability to scan documents using the NFC capability of modern smartphones,” the notice said. “In order to offer a best-in-class identity check to users, GDS will need to incorporate this functionality. GOV.UK is optimised to work well on mobile; in 2020 at least 75% of GOV.UK traffic came via mobile. We must now determine the evolution of this experience, ensuring that GOV.UK continues to offer solutions that are relevant and efficient for all users, including those whose interactions would benefit from being app-based.”

While Deloitte will take on much of the technical workload of building the identity-checking app, the firm will be tasked with helping GDS work towards its longer-term “strategic desire to develop its in-house app development capability by on-boarding and training permanent civil servants to support these products over the long-term”.

The accountancy outfit beat off competition from 20 other bidders for the contract, comprising eight other large firms and 12 SMEs. 


About the author

Sam Trendall is editor of PublicTechnology. He can be reached on

Share this page




Please login to post a comment or register for a free account.

Related Articles

Home Office taps UK firm for third-party Oracle support in potential £8.6m deal
16 May 2022

Department awards two-year deal to Berkshire-based specialist

DfT hires Capita to screen job applicants’ social-media accounts
9 May 2022

Candidates for roles at transport department will be subject to checks of their online posts

‘Remote monitoring and virtual wards’ – Javid unveils NHS tech transformation plan to clear Covid backlogs
29 June 2022

Health secretary claims that use of NHS app is ‘at the heart of’ strategy to reform health service

DHSC chiefs acknowledge slips in record-keeping over £600m Covid testing contracts
23 June 2022

Leaders of health department and UKHSA admit to MPs that some meetings with Randox went undocumented