Foreign Office works with GDS to revamp digital services for UK citizens abroad
Government creates 229 dedicated pages for services in individual countries and streamlines embassy sites
The newly created 'navigation pages' contain a range of information and services for 229 different countries
The Government Digital Service and the Foreign and Commonwealth Office have worked together to revamp all British embassy websites and the digital services offered for UK citizens in other parts of the world.
After a successful trial covering seven countries, the GOV.UK website has created dedicated “navigation pages” for 229 nations worldwide. Each contains comprehensive information concerning help and services available to UK citizens visiting or resident in the country in question, including a number of digital services, such as applying for emergency travel documents online.
Alongside this, the websites of the UK’s 239 embassies overseas have been pared down to contain only information on services that are available via the embassy. This streamlining comes following a realisation within GDS that GOV.UK’s ‘Worldwide’ section was, compared to other parts of the site, confusing and difficult to use.
- GDS pledges to address GOV.UK search and navigation issues
- GOV.UK Pay service to be extended to local authorities
- GDS and councils to showcase joint work on local Verify service
“Embassy pages were long and difficult to navigate. They were also ranking highly on Google for search terms relating to help and services that the embassy doesn’t offer,” GDS said.
“For example, if you searched for ‘lost passport in France’, the French embassy page would be the top search result. This is misleading because if you lose your passport you need to get an emergency travel document or report the passport as lost, not contact the embassy. This mean that users would pick up the phone and contact the embassy, rather than finding the service they need online.”
GDS worked with the Foreign Office to identify what content should be moved from the embassy pages onto the new-look navigation pages – which are currently in beta phase.
“We’re monitoring how this content is performing,” GDS said. “So far it looks like users are finding what they need online, which is great.”
Department issues contract notice seeking external supplier for two-year contract to install unified communications environment
Home Office seeks software and hardware platform for monitoring those being prosecuted for immigration offences
Report from RSA finds that most people oppose use of automated decision-making in various areas of public service
Hospital shines a light on long-forgotten tale of its ‘most unusual employee’
Calm has turned a section of the 57,509-word EU document into a sleep-inducing audio book
BT's Konstantinos Karagiannis explains ethical hacking and why it's important to exploit vulnerabilities
The Federation for Small Businesses has urged regulators be patient as firms try to comply with the General Data Protection Regulation
BT answers some common questions on the new data privacy laws that come into force on Friday