DWP signs £170k deal for Microsoft Teams training

Written by Sam Trendall on 13 September 2022 in News
News

Contract with specialist firm covers programmes on ‘managing information’ and ‘running large meetings’

Credit: Pixnio

The Department for Work and Pensions has signed a six-figure contract for a specialist firm to provide training on Microsoft Teams technology for about 100,000 civil servants.

Newly published procurement information reveals that, at the start of this month, the department entered into an initial one-year deal with Symity: a Reading-based company dedicated to supporting organisations in their use of Teams – particularly those that have deployed “unified telephony and meeting room solutions”.

The contract-award notice indicates that the engagement, which will be worth at least £166,900, will cover “M365 (Microsoft 365) training and adoption” activities. The deal will see the IT firm deliver three training modules. 

The first two of these will each be dedicated to aspects of “managing information essentials”. These strands will run, one after the other, over the course of the next nine months. 

The third module, dubbed “running large meetings” will be run thrice, at quarterly intervals beginning in November. 


Related content


The content of the training will be jointly developed by Symity and the DWP, and delivered by the supplier both in-person and virtually. Once the initial one-year term of the engagement has elapsed, the department has the option of extending the deal by a further six months.

The contract states that the tech firm has been retained: “To design, build and deliver training courses and develop adoption material for circa 100,000 staff within DWP [and] co-create, build and deliver optimal length live virtual trainer led sessions, delivered based on an agreed timetable. Each course session will contribute to the completion of closure reports based on the agreed success measures with the DWP team.”

According to Symity’s website, the company is “one of the world’s most experienced and efficient enabler of complex Microsoft Teams phone, contact centre and Microsoft Teams Rooms with successful deployments in over 40 countries”.

“We bring together Microsoft Teams phone systems, contact centre and meeting room products to create a single seamless communication solution for your entire organisation,” it added.

 

About the author

Sam Trendall is editor of PublicTechnology. He can be reached on sam.trendall@dodsgroup.com.

Tags

Share this page

Tags

Categories

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

EXCL: Government warned of ‘serious risk’ to services as UKCloud customers hit with sevenfold price increase
18 November 2022

Customers that cannot pay fees seven times higher than contracted price face a race against time to migrate data from collapsed £40m public sector hosting firm. PublicTechnology...

Leaders want public sector to become ‘digital to the core’ to cope with challenges
9 November 2022

Reports identify importance of technology skills to help meet service demand in spite of financial pressures

Civil service plans for high-tech hubs downsized as data shows drop in office occupancy
14 October 2022

Government Property Agency chief tells MPs that previous assumptions about buildings being two-thirds full have been reset

EXCL: Cabinet Office alerted to data breach – and fails to respond for 10 days
25 November 2022

Personal details of civil servant and supplier exposed by inadequately redacted document, discovered by PublicTechnology