DWP seeks ‘innovative solutions’ for benefit-payment disruption
Department kicks off early-engagement exercise for new system of managing problems
Credit: Philip Toscano/PA Archive/PA Images
The Department for Work and Pensions is appealing for IT suppliers that could provide “innovative solutions” to address disruption to citizens’ benefits payments.
The DWP makes an average of 2.5 million payments each day, with occasional peaks of eight million, and an annual high of 12 million payments on some days over the Christmas period. Its strategic contingency service is there to address “short- or long-term disruption to the payment of benefits, pensions, and allowances to the department's customers”.
The future of this service is the subject of an early-engagement exercise, during which the DWP is looking for technology firms to put forward “innovative contingency solutions to enable us to shape our future procurement”.
- DWP seeks £36m partner to develop and support child-maintenance platform
- Department for Work and Pensions eyes next steps for IT helpdesk
- DWP seeks £140k digital delivery director to lead major projects
Proposed systems must fulfil five key criteria: ensuring citizens receive payments “or appropriate alternative remuneration”; security and resilience to fraud; providing data that can be used for the purposes of audit, reconciliation, and information management; compliance with the rules and formats of UK payment schemes; and the ability to work at a national level, including use by other government departments.
Potential suppliers are invited to send up to two representatives to an “innovation day” event in Manchester on 7 June, where they will be able to make a presentation of up 10 minutes to demonstrate their product or service. The DWP is, at this stage, making no commitment to any procurement activity, but could eventually look at establishing a framework covering several different areas.
“The Supplier Innovation Showcase event seeks to investigate market opportunities and insight in preparation for a potential future procurement for a strategic contingency service,” the DWP said. “The department is willing to consider all innovative solutions, and may be prepared to consider lots.”
Any suppliers wishing to attend the event should email the DWP before 5pm on 31 May.
The NCSC’s annual report reveals that a public sector entity or business is hit with a major cyberattack about twice each day. PublicTechnology looks at the biggest risks facing...
Up to four suppliers to be appointed to deals to provide services for digital tax and transaction-monitoring systems
As concerns about timescales linger, department looks at ways to ensure success of programme’s ‘ramp-up phase’
Government seeks input on possible new methods of protecting currency