Digital innovation needs local leadership, says Socitm
Senior local leaders need to do more to champion digital innovation in their own authorities, four professional bodies have said.
In a joint position paper, the Local Government Association, the Society of Local Authority Chief Executives, the Local CIO Council, and the public sector ICT representative body Socitm, call on senior figures to become role models for the better use of technology.
The paper says that public services cannot continue to be delivered in the way they are at the moment, and that there will need to be a “wholesale rethink” about what services can be delivered in the future.
Martin Ferguson, director of policy and research at Socitm and a co-author of the report, said that some services, such as social care and adoption, have had “failure built into them at every stage”, with work carried out in silos and issues with duplication of information.
“We’ve lost sight of the outcome that needs to be achieved," he said, adding that the delivery of some services will need a "complete re-imagination”.
Digital innovation will play a vital role in these changes, the paper says, adding that local leaders need to be given the freedom to think of innovative ways to ensure the sustainability of their local services.
However, Ferguson said that this would also require a change in leadership practices. “There’s a growing recognition that we can’t carry on with the older models and ways of leading,” he said.
He added that it was crucial that local leaders facilitated discussions with those involved at every level of service delivery. “It’s a case of trying things out – not saying that we know best.”
The paper sets out a number of examples of good practice, which it says other local authorities should build on.
These include the London Borough of Hammersmith and Fulham’s integrated, secure online single sign-on, self-service portal a range of services, including council tax and business permits, and the integrated digital health and social care record across local partners in Leeds.
In addition to sharing across local government, the paper says that collaborations should include central government, the NHS and other public sector bodies. It adds that this will be particularly important as services become more devolved.
Agreement will also see US agencies permitted to requisition data from UK telcos
Webinar discussion – which is available to view for free – covers ethics, technical barriers, and key use cases of artificial intelligence
Joel Cherkis from UiPath examines why governnments should not be thinking about whether to deploy either robotics or AI – but how the two can work in unison to deliver greater benefits
In the last few years, the UK tax agency has automated millions of processes and it has ambitions to grow its use of AI into new areas. Tim East, CIO of customer compliance, tells ...
As part of October’s Cyber Security Awareness Month, BT is sharing their top tips on how keep information secure for both you and your organisation
Security can help you grow whilst protecting the very core of your organisation, writes BT
BT looks at how to secure your SD-WAN services, starting with security by design
Nigel Hawthorn looks at how to review cloud use, report on risks and apply policies to reduce likely data loss incidents in this latest insight from BT