Council content 'fails to set social media alight'

Written by Colin Marrs on 8 December 2015 in News

Citizens are failing to share local authority content with friends on social media, indicating content is “not up to scratch”, according to a new study.

A study by cloud platform supplier Acquia found that while 63% of the population have visited a council website, just 10% have shared something from their local authority via social media or email.

And while 86% of people have bought online in the past year, yet less than a quarter (21%) of visitors have ordered or booked a council product or service online.

Martyn Eley, vice president for EMEA at Acquia, said: “The lack of recommending and sharing activity is a clear indication that the content offered is not up to scratch.  Local authorities can only secure better digital engagement by delivering excellent and efficient online experiences, including essential information, through content and commerce.”

Related content

Kirklees launches online benefits website
2015 Digital Trends Survey

The figures also show that more than half of all age groups between 16 and 65 have looked for information on their local authority’s website.

However, only 10% have recommended a local authority service, and just 37% have not interacted online with their local authority at all in the past 12 months.

Eley said: “Local authorities are in a unique position of having a ready-made, captive audience.

“Despite the pressure from the Government Digital Service and the compelling economic evidence for a digitally-focused, self-service approach, local government is not responding to this.

In 2012, it was estimated that each online transaction costs councils 15p while face-to-face discussions average £8.62 and phone calls cost £2.83.

Share this page



Please login to post a comment or register for a free account.

Related Articles

Leader appointed and £4.1m allocated to retire GOV.UK Verify
1 June 2022

Platform to close next year, as initial projections for uptake of One Login system are revealed

Government app aims to help civil servants identify foreign spies on LinkedIn
23 May 2022

Software released by CPNI is intended to enable website users to spot the estimated 10,000 malicious approaches made each year

Digital ministerial posts up for grabs after mass resignations
7 July 2022

Brace of positions in DCMS addressing national digital policy, infrastructure and online harms must now be refilled after resignations of Julia Lopez and Chris Philp

Government launches online public vote to help choose HQ of Great British Railways
7 July 2022

Public encouraged to submit their preference for location state-owned transport agency