Computacenter grabs £27m TfL IT service desk deal

Written by Sam Trendall on 22 November 2019 in News
News

IT reseller wins four-year contract

Credit: Paul Trummer/TravelLightar/DPA/PA Images

The UK’s largest IT reseller Computacenter has won a four-year £27m deal to provide “core support services” to Transport for London.

The company has been tasked with delivering “service-desk and desk-side support services”. It will be expected to guarantee “continuity of service” for TfL, as well as making improvements to the transport network’s current service offerings “in line with business requirements and strategic direction”.

“During the term of the contract, and aligned with TfL's strategic direction, TfL may engage with the successful bidder to review and potentially provide additional services,” it said. “These potential services are not included in the current contract scope but may be requested via the change control procedure.”


Related content


TfL first tendered the contract last year, estimating that the engagement would be worth between £30m and £70m to the winning bidder over the course of up to seven years.

The transport organisation has ultimately signed a four-year deal with Computacenter worth £26.9m. The deal will come into effect on 25 January 2020.

TfL said that it wants the contract to allow it to more widely adopt “the principles of joint working, collaboration and co-operation” with its IT partners. The deal has also been “designed to provide opportunities for TfL and the supplier to work together openly, delivering continuous product [and] service improvement and innovation”.

Headquartered in Hatfield in Hertfordshire, Computacenter posted global sales of £4.35bn in 2018 – including UK revenue of £1.6bn. 

 

About the author

Sam Trendall is editor of PublicTechnology

Categories

Share this page

Tags

Categories

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

Related Sponsored Articles

Three best-practice measures in the event of a data breach
3 December 2019

To have the best chance of an effective response and a full recovery, organisations should have a robust incident response strategy in place, says BT 

How to take control of your network
26 November 2019

We hear from BT about why delivering a great customer experience depends on your network visibility 

The future of voice: how to successfully transform your legacy voice estate
19 November 2019

Organisations are increasingly having to replace their legacy voice infrastructure as traditional analogue and ISDN lines are being phased out. BT talk about how they can help the transition...

Case Study: Cryptocurrency, connectivity and the cloud
12 November 2019

BT presents findings from cryptocurrency firm Gemini on how they're providing customers with direct connectivity thanks to the Radianz network