The new cloud-based system will allow applicants for housing, the council’s existing 61,000 tenants and its staff to access systems on a variety of devices.

The LASA framework has been running since August last year, and has 47 suppliers able to provide software across 11 lots covering council core services.

Daniella Radice, assistant mayor for neighbourhoods with responsibility for housing delivery at the council, said: “The system will work better for both officers and tenants. Officers will be able to access lots of different housing information in one place, and whilst they are out and about, not just in the office. Tenants will also be able to communicate better with the council about their housing issues.”

Through the use of Cx, the council will be able to access all information about tenancies, rents, repair works and feedback in one place as well as update information on waiting lists, repairs and maintenance logs.

The system, which encourages tenant self-service, is simple to navigate through an ‘app’ style interface which will feature separate CRM, tenant and supplier portals.

It will also automate tenant preferences, allowing them to receive through communications through their preferred medium.

The system will integrate with the council’s own digital platform, and with Keystone, Civica’s asset management tool, used by the authority to manage its housing stock.

The contract, worth £1.9m over five years, will be delivered through a phased implementation.