Cabinet Office develops tool to solve problem that ‘important emails are hard to find’

Written by Sam Trendall on 19 August 2019 in News
News

Department to spend up to £300k developing service through Alpha phase

Credit: Pixabay

The government is to develop a tool for sorting and filing emails sent to Whitehall officials.

The goal of the project is to solve the problem that “too many important emails that we need for the business of government are hard to find”.

“We risk damaging our productivity and reputation by not addressing our information management issues,” the Cabinet Office said.

The department has published a contract notice seeking a supplier to work with a small internal team to develop an email-sorting tool through its Alpha phase. The service should be able to “import emails and categorise them against criteria for retention, sensitivity and topic area”. This will be done, the notice said, by using “pre-defined ontologies [and] taxonomies”.


Related content


Having sorted and filed the emails, “this service should then help civil servants manage their inbox and help keep linked and useful records of government business”.

The Cabinet Office has set aside a budget of between £200,000 and £300,000 to be spent over four months of work on developing the service. The chosen supplier will work alongside a small internal team of three people – a technology lead, product manager, and service owner – that have undertaken a Discovery phase researching the problem and possible solutions.

Work to develop the tool forms part of the Better Information for Better Government programme, a scheme launched in 2017 to review how civil servants store and manage digital records.

“This is a cross-government initiative to improve how government manages its digital information and facilitates collaboration online,” the notice said. “The Cabinet Office is leading work to adapt core processes and attitudes to information in departments to fit with new digital ways of working in the 21st century civil service.”

Bids for the work are open until 28 August, after which up four suppliers are expected to be evaluated.

 

About the author

Sam Trendall is editor of PublicTechnology

Share this page

Tags

Categories

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

GDS boss looks to work closer with Treasury on project planning
20 September 2019

Alison Pritchard says organisation would like to be involved at an earlier stage of projects

'Designating services as digital is increasingly a hindrance' – DfE's Emma Stace on working across organisational boundaries
18 September 2019

As the Department for Education refashions itself as a delivery department, its chief digital officer Emma Stace tells PublicTechnology she is determined to make digital ‘just...

Related Sponsored Articles

The age of virtualisation
17 September 2019

After more than 20 years of stability, networks are going through a period of dramatic transformation. BT looks beyond the hype at the real benefits of virtualisation.

Digital Transformation: Connecting and protecting with perfect predictability
10 September 2019

How can you stay ahead in the fast-paced world of digital technology? BT describes how it's a matter of focus... 

How to stay ahead of a changing threat landscape
3 September 2019

The security threat landscape is confusing and changing rapidly – there’s so much out there, how do you understand where the true risks are? BT offers insight from their own experience

The cyber security skills challenge: Hiring for tomorrow
27 August 2019

Organisations must alter their approach to cyber security recruitment in order to combat the global shortage of security professionals, writes BT