Belfast seeks £250k digital transformation partner

Written by Sam Trendall on 9 April 2019 in News
News

City council plans website overhaul

Belfast City Hall   Credit: Macnoloete/CC BY 2.0

Belfast City Council is looking for a partner to help deliver a two-year digital transformation programme worth up to £250,000.

The authority wishes to appoint a supplier to help “design and implement a multi-channel customer hub… including modernisation of the council’s website”.

The new online hub will adopt a “wide and shallow approach to managing customer services”, Belfast said. The goals of the project include delivering cost savings and other efficiencies, while also meeting “the expectations of the city’s citizens in delivering services which are centred on their needs”.

The council added that: “It wishes to take an agile service design approach to transformation in order to make significant and accelerated progress to meet these key aims.”

In addition to the design and implementation work of the new website, the chosen supplier will be tasked with conducting a review of the authority’s cleansing and waste services, with a view redesigning them in an agile way. 

The commercial partner will also be expected to “transfer knowledge to allow the council to continue service design in other areas”.

Work – which is due to get underway later this month – is expected to take place in phases over the next two years. The budget for the project is expected to be in the range of £200,000 to £250,000.

Bids for the work are open until 16 April.

About the author

Sam Trendall is editor of  PublicTechnolog

Share this page

Tags

Categories

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

Are government's major tech projects on track?
20 September 2019

The annual report on the Government Major Projects Portfolio includes assessments of a range of big-ticket IT initiatives. We take a closer look at three experiencing differing fortunes

Related Sponsored Articles

Protecting what matters most: Security for growth
15 October 2019

Security can help you grow whilst protecting the very core of your organisation, writes BT 

Secure SD-WAN: Security by design
8 October 2019

BT looks at how to secure your SD-WAN services, starting with security by design 

Cloud security – it’s not black and white
1 October 2019

Nigel Hawthorn looks at how to review cloud use, report on risks and apply policies to reduce likely data loss incidents in this latest insight from BT

The CISOs and CIOs guide to securing networks in a digital age
24 September 2019

New network technology creates new risk, but the same technology is driving a step-change in how we think about security, writes BT