‘What to do when someone dies’ becomes government’s latest step-by-step service

Written by Sam Trendall on 7 September 2018 in News
News

Drive to design end-to-end user journeys continues

Credit: GOV.UK/Open Government Licence

The government’s latest step-by-step online service addresses the actions people need to take when someone close to them dies.

The service, which was launched yesterday, is designed to guide users through what they need to do during each of five steps, which are listed in the necessary chronological order. These steps are: registering the death; arranging the funeral; informing government and other organisations; obtaining any potential financial assistance and managing the impact on others’ finances; and, finally, handling the deceased’s estate.

For each step, users are provided with a list of the things they either need or might wish to do, and links to the relevant sources of information, contact details or, in some cases, online services – including the government’s Tell Us Once service, through which citizens can report a death to all necessary departments simultaneously.


Related content


The creation of step-by-step online services – that map out a user’s entire journey, rather than providing discrete transactions – is a major ambition of the government in the coming months. 

The intention of these services is to take as a starting point the ultimate intended outcome for the user – such as starting a business, or organising a community event.

One of the first services to undergo an end-to-end transformation was the Learn to drive a car site, which launched earlier this year. The new website brings together information and services across six defined steps – beginning with checking if you are allowed to drive, and ending with what to do after you have passed your practical test.

As many as 400 other services have been earmarked by the government as being suitable to be redesigned in this way. 

One of the most noticeable features of the step-by-step services is the lack of departmental branding; the learn-to-drive service was the co-creation of the DVSA and DVLA, and brings together content and services from both organisations.

Similarly, the service for dealing with someone’s death contains information and tools from various different departments and agencies, with no single organisation’s brand adorning the site.

About the author

Sam Trendall is editor of PublicTechnology

Share this page

Tags

Categories

CONTRIBUTIONS FROM READERS

Please login to post a comment or register for a free account.

Related Articles

Making digital dementia-friendly
11 July 2019

Gill Hitchcock reports on how government, councils and tech developers can remove the obstacles to digital inclusivity for people with dementia

Can the GDS innovation strategy deliver a lasting legacy for government?
14 August 2019

Government's new Innovation Strategy set out ambitious proposals to update processes, eliminate ageing kit, and embrace emerging technologies. PublicTechnology caught up with...

Related Sponsored Articles

Why you need to understand your application landscape before you transform your network
13 August 2019

Migrating to the cloud or moving to a future network can be a risky business. BT explains how managing applications is important for end user experience, productivity and for understanding and...

Build the network your business needs to thrive
6 August 2019

BT presents a new eGuide, looking at how to build infrastructure able to support growth both now and into the future 

Trends to Watch: Network Services
30 July 2019

BT spoke with Ovum's Brian Washburn about the network trends taking place in 2019, covering SD-WAN, NFV, hybrid networking and cloud connectivity services 

How CIOs are shaping their networks for a digital future
23 July 2019

BT walks through how CIOs are riding the wave of new network technology like SD-WAN, NFV, Cloud and Hybrid to shape their network for a digital future