Gender bias concerns raised over GP app
Onlookers are asking why the chatbot created by Babylon Health – which provides the GP at Hand service – is offering such different guidance to men and women. But the company tells PublicTechnology its service is working as intended.
How online triage is transforming access to NHS GPs in east London
Digital-first appointments are delivering the biggest improvement in access to GPs for 10 years...
Apps, automation and allotments
Durham County Council's head of digital Alan Patrickson lifts the lid on the authority’s citizen...
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Interview: DWP’s Mayank Prakash on AI, DevOps, and working with GDS
The department’s chief digital officer opens up about recruitment challenges, and says his team love getting stuck in to the “messy” work of transformation
How The National Archives is digitising 1,000 years of history
Digital director John Sheridan tells PublicTechnology how new technology is changing not only how the UK’s official archive operates, but is altering the very nature of archiving
One-on-one – Digital Marketplace boss discusses plans to expand the platform internationally
Warren Smith also opens up on how the launch of the Crown Marketplace will reshape central government procurement
An evening with the editors – experts debate politics, public sector pay, and party conferences
Watch extracts from Dods event bringing together a range of Westminster and Whitehall commentators
How Birmingham City Council ditched ‘vanity projects’ and transformed its white-elephant website
Council’s assistant director of customer services tells PublicTechnology how Europe’s largest local authority asked youthful citizens to help it build an online home that is fit for purpose
Accessibility for all
Nick Bauer of Gloucestershire County Council writes an account of the authority’s drive to make public transport more accessible for all travellers
Digitising Flintshire – a collective approach to transformation
Flintshire County Council chief officers talk to Gill Hitchcock about their joint responsibilities for a five-year digitisation programme
Interview: DWP's Kit Collingwood-Richardson on One Team Government and bridging Whitehall's digital divide
The One Team Government movement has big ambitions to reform how Whitehall works by getting different professions and departments to work better together. PublicTechnology meets its co-founder Kit Collingwood-Richardson to find out more
DVLA chief Oliver Morley on the agency’s vision for a digital future
The CEO of the Driver and Vehicle Licensing Agency talks to our sister site Civil Service World about the move towards digital services and the potential impact of pay restraint
Hackney ICT chief on how the borough is putting data at the heart of policy and service design
Rob Miller discusses how using technology can help offset funding cuts, and why local government should work like an open-source community
Q&A: UK Export Finance IT chief on how the department changed supply strategy after 15 years
Central government credit agency last year moved away from long-term single-supplier outsourcing deal to embrace disaggregated model
Canterbury raises its barriers to digital delivery
Peter Davies, Canterbury City Council’s head of digital transformation, talks to Gill Hitchcock about cloud, SaaS, big data, and delivering 85% of services digitally by 2019
Interview: Lifting the lid on how outsourcing giants offer government a ‘diseconomy of scale’
Littlefish boss Steve Robinson has worked in Whitehall as part of both an SME and a multinational. Here, he shares his insights from both sides of the fence
Interview: techUK head on the ‘leaders and laggards’ of government digital transformation
Industry body's public services programme leader discusses the 'cultural barriers' keeping SMEs out of the government IT landscape
Analysis: HMRC tops central government digital league table
Collation of performance-dashboard stats shows department is conducting almost all its transactions digitally, while other departments struggle to reach two thirds
Q&A with Tate digital director Ros Lawler – ‘We want to make art accessible to everyone’
Digital chief of gallery group discusses how technology is changing the way art is created and engaged with
Q&A: EY director on the dangers of disaggregation and why local government is innovating more than Whitehall
John Thompson explains how his firm’s government engagements are evolving, and why the trend of ditching IT mega-deals has created ‘its own rogues gallery of failed projects’
Feature: On track for digital – building the railway of the future
With the UK's rail infrastructure running at more or less full capacity, industry leaders tell Sam Trendall why data, automation, and new payment models are needed to keep the trains running on time
Interview: ‘We create a surplus that goes back into frontline services’ – ESPO lifts the lid on winning IT-procurement formula
The procurement leader of one the UK’s largest public buying organisations tells Sam Trendall about the important role organisations like his play in the government IT landscape
‘We proved ourselves to the Treasury’ – one-on-one with former GDS big gun Poss Apostolou
Three months after moving into the private sector, one of GDS’s most dedicated servants tells Sam Trendall about his proudest achievements, and how he will continue to help the government with its digital revolution
Interview: The Crown Prosecution Service's digital transformation chief on his 'user-centric' mission
A year into his role, Mark Gray tells Sam Trendall how digitisation has already got rid of millions of pages of paper per year, and what more can be done