Data delays, mice mix-ups and septuagenarian software skills – eight things we learned at PublicTechnology Live
As PublicTechnology gathered its audience for our annual summit, senior digital leaders from across the public sector discussed their priorities and challenges, and some of the more unexpected aspects of their work
‘DWP is moving away from seeing someone as a benefit recipient – and asking how we can respond to their circumstances’
Before appearing at PublicTechnology Live next week, digital delivery director Helen...
“We never use the word ‘digital’” – inside the Welsh public sector's design doctrine
Ahead of speaking at PublicTechnology Live, Jo Goodwin discusses how the Centre for...
How digital records are changing NHS care in Wales
e-Health records are enabling pharmacists to make informed decisions about treating patients and relieve pressure on GPs, writes Gill Hitchcock
AI fought the law?
The relationship between artificial intelligence and the law is receiving ever greater focus – while somehow becoming less clear. PublicTechnology looks at the role that regulators and lawmakers will play in the coming years
AI Week: Turing Institute on why government should use data science to ‘make better policy’
Helen Margetts and Cosmina Dorobantu from the Turing’s public policy programme talk to PublicTechnology about ethics, explainability, and why government has ‘unique expertise’ it can benefit from
AI Week: A bias view
The potential for technology to embed and amplify systemic biases is seen as one of the biggest inherent risks of deploying AI and automation at scale. PublicTechnology talks to experts about the key issues and how they can be addressed
AI Week: Automation makes work less taxing for HMRC
In the last few years, the UK tax agency has automated millions of processes and it has ambitions to grow its use of AI into new areas. Tim East, CIO of customer compliance, tells PublicTechnology about the department's plans
AI Week: DWP reaps robotic rewards
Government’s largest department was an early mover in the automation space and, in the last two years, has seen the benefits of process automation
AI Week: How government learned to stop worrying and love AI
A few years ago, artificial intelligence was barely on the public sector’s radar. Now, it is one of the most-discussed topics in all of government. To kick off our dedicated AI Week, PublicTechnology examines where we are, and how we got here
Comedians code – GDS head’s best gags from Sprint 19
Director general Alison Pritchard showed off her sideline as a comedy writer and performer at annual digital government shindig
‘This is absolutely not about gathering personal data for political purposes’
Politicians and civil servants hit back at reports concerning analytics programme
Are government's major tech projects on track?
The annual report on the Government Major Projects Portfolio includes assessments of a range of big-ticket IT initiatives. We take a closer look at three experiencing differing fortunes
'Designating services as digital is increasingly a hindrance' – DfE's Emma Stace on working across organisational boundaries
As the Department for Education refashions itself as a delivery department, its chief digital officer Emma Stace tells PublicTechnology she is determined to make digital ‘just the way we do things round here’
Gender bias concerns raised over GP app
Onlookers are asking why the chatbot created by Babylon Health – which provides the GP at Hand service – is offering such different guidance to men and women. But the company tells PublicTechnology its service is working as intended.
How online triage is transforming access to NHS GPs in east London
Digital-first appointments are delivering the biggest improvement in access to GPs for 10 years, Stratford medical director Dr Bhupinder Kohli tells Gill Hitchcock
Apps, automation and allotments
Durham County Council's head of digital Alan Patrickson lifts the lid on the authority’s citizen-focused five-year transformation journey
Concern and confusion grows over settled status scheme
With free movement now set to end abruptly on 31 October, Home Office remains unable to answer key questions
Major digital programmes prompt surge in government spending on temps
Whitehall’s outlay on consultants and temporary workers rose by £267m in FY19
Can the GDS innovation strategy deliver a lasting legacy for government?
Government's new Innovation Strategy set out ambitious proposals to update processes, eliminate ageing kit, and embrace emerging technologies. PublicTechnology caught up with GDS innovation head Sue Bateman to find out more
How open data is helping Falkirk halt summer ‘holiday hunger’
Scotland’s Falkirk Council is using open geospatial data to help families find school lunch clubs and other resources. Gill Hitchcock reports
Interview: Singapore’s digital chief on redesigning government around ‘moments of life’
After signing a cooperation agreement with GDS, GovTech Singapore’s CEO Kok Ping Soon tells PublicTechnology about how the two agencies can learn from one another
‘We fought hard to work in a different way’ – how GOV.UK Notify flourished with a small team
The messaging service’s product manager discusses how it plans to expand
Making digital dementia-friendly
Gill Hitchcock reports on how government, councils and tech developers can remove the obstacles to digital inclusivity for people with dementia