Surrey seeks director of customer, digital and change


County council – which serves 1.2 million people, one of the largest populations of any authority – is seeking a senior manager to help reform services and drive transformation across seven directorates

Surrey County Council is seeking to appoint a director of customer, digital and change to spearhead the authority’s work to “drive sustainable public service reform”.

The role – for which a salary has not been specified – comes with a responsibility to directly manage seven senior leaders. This includes the chief digital and information officer, and the heads of six directorates covering the areas: customer transformation; cultural services; registration, coroner’s services and customer strategy; customer excellence; design and transformation; and people and change.

In total, the successful candidate will oversee the work of 1,300 staff, as well as managing an annual budget of  £64.5m.


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“This is a big role with significant responsibility,” the job advert says. “You’ll lead a critical portfolio encompassing customer services, digital transformation, and people and change. Your vision and expertise will be instrumental in driving transformative change initiatives, fostering a culture of excellence, and ensuring our services meet the evolving needs of Surrey’s residents.”

In delivering such transformation, the postholder will be charged with “leveraging innovative practices and digital solutions to optimise service delivery and enhance resident experiences”.

This will involve “strategic collaboration and resource allocation, [enabling] the organisation to adapt, innovate, and thrive in a dynamic and ever-changing environment, ultimately making a tangible difference in the lives of Surrey’s residents and communities”.

Surrey County Council serves one of the largest populations of any local authority in the UK – a total of 1.2 million people. The organisation spends about £1.1bn a year, and employs around 20,000 people.

Sam Trendall

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