A digital front door: Cornwall council’s plan to make up for underinvestment and a failed supplier partnership
At the start of the year, Cornwall Council’s cabinet approved an £18m digital improvement plan that aims to fix years of IT underinvestment. Gill Hitchcock reports.
IT chiefs should be talking about service and customer needs rather than focusing on digital transformation if they want to get other senior executives on board, a local government leader has said.
The digital strategy team at the Department of Health has revealed it is piloting a new, “leaner” approach to assessing its digital services, which focuses on just three core questions.
The government needs to address public sector salaries, the 1% cap on pay rises and the leadership qualities it looks for if it is to attract and retain the best digital talent, digital experts have said.
The new government is focused on Brexit, and Theresa May and Philip Hammond have not yet voiced their support for making government digital – but Daniel Thornton, co-author of the Institute for Government's in-depth report on digital transformation, says the potential for savings is huge.
Institute for Government report identifies issues with leadership, legacy systems and retention of skilled staff, while warning of Brexit ‘distraction’.
The Home Office has extended its multi-million pound IT contract with Fujitsu until April 2018.
Study claims that 850,000 jobs could be lost to automation by 2030 and suggests that public servants’ patience is running thin over delays to digitisation.
The National Audit Office is to review the work of the Government Digital Service, after a high-profile row over the central team's involvement in a botched overhaul of the system used to pay subsidies to farmers.
In his first press briefing since taking over at the Government Digital Service, Kevin Cunnington has indicated plans for lighter spend controls, a greater national presence – and perhaps a farewell to bunting.
Local government needs to move away from piloting digital services on the periphery of their work and focus on building digital in from the start, a conference has heard.
The government needs to offer much more clarity on how it plans to up departmental data sharing in its Digital Economy Bill, MPs have been told.
The Government Digital Service is continuing its recruitment drive – as its Platform as a Service team resorts to hand signals in ‘frustrating’ team meetings.
The Government Digital Service has created a template to create Whitehall promotional campaign websites that follows the GOV.UK design principles.
RNIB inclusion guru Steve Tyler tells Gill Hitchcock that it makes sense for councils to build accessibility into their digital services.
The slow roll-out of the government’s identity assurance programme Verify is holding the UK’s progress towards e-government back, according to Cagemini.
The Government Digital Service’s director of data has said that in keeping an up-to-date framework for data use, government must look beyond privacy and consent rules from the retail sector.
Local government digital officers have said that councils need to be more honest about poor products from big suppliers and work together to demand change.
The Ministry of Justice has set out plans to continuously review internal products, in an effort “revolutionise” service standard assessment.
Treasury Committee chair Andrew Tyrie has urged chancellor Philip Hammond to consider delaying implementation of HMRC's Making Tax Digital plans in order to get them right.
Debra Maxwell, chief executive officer for customer relationship management and public sector at Arvato, looks at how big data can help local authorities bring in more revenue.
Councils must not let the local government Digital Service Standard become another set of principles that "gets shoved in a drawer” and isn’t made a reality, a conference has heard.