Enfield turns to managed council tax and benefits admin system

Civica will use its OPENRevenues software system in the deployment, which is expected to go live later in the year. It’s hoped the programme will enable “system-wide efficiencies” on an annual basis, all the while supporting “dynamic product development, ensure system resilience, and deliver rapid return on investment”. 

 

The new platform also aims to provide a solid foundation for future innovations, including the integration of new electronic claims forms with current systems, automated updates of electronic forms, and online self-service systems for customers.   

 

“Civica’s tender showed a strong grasp of benefits processes and how they can be streamlined to deliver ongoing efficiencies, with everything delivered at a competitive price,” said Lesli Gallivan, head of benefits and divisional service, Enfield Council. “We also wanted a single point of contact for system development and support. Their consultancy team has already been extremely proactive in the preparatory system assessments and data conversion work.”

 

David Roots, managing director, local government and regulated markets at Civica, commented, “In an environment where organisations are under relentless pressure to balance savings with growing customer expectations, managed services provide assured and efficient service delivery, with reduced overall cost and risk.”

 

“We see this programme as a model for future benefits administration; a managed service that transforms service outcomes and consistently drives costs down. We look forward to supporting Enfield’s vision.”