Conwy Borough Council uses new software to improve waste operations service
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Conwy Borough Council says both commercial and domestic users of its environmental services can expect significant improvements as it builds a new integrated waste collection system.
“This is going to give both Council staff, operatives, commercial customers and the public much better information and ultimately a much better service as well,” Andrew Wilkinson, waste manager, environmental services, told PublicTchnology.net.
Wilkinson's team is working with supplier Whitespace, which has provided its Power Suite software to replace older Civica-based systems. The new package will integrate the North Welsh's Borough's Domestic and Commercial waste and Streets Scene operations, enabling the Council better record, manage and administer all of its waste collection, disposal and environmental services.
Benefits will also include a reduction in the Council’s labour resources and boost income for trade waste services, as it will now be linked to other Council IT systems including its accounts engine.
The new system works by both improved scheduling/allocation of containers, mixed bins and sacks bags but will also be able to deal with all activities and processes re delivery and collection of bins, bulky waste and kerb side boxes, as well as any complaints from residents.
Finally, Conwy will be in a much better position to produce reports on the success of its environmental activities, both in terms of efficiencies and waste targets, so as to meet DEFRA and BVPI regulatory reporting requirements.
Wilkinson told PublicTechnology.net he anticipates the system – first being rolled out to cover commercial operations – will take about six to 12 months to implement fully.
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