Employment and training firm Avanta, a prime contractor for the Department of Work and Pensions' new Work Programme intended to help 1m people on benefits to find jobs and stay in work, has picked supplier Civica for a £1m communications outsourcing project to support its workers in Jobcentre Plus offices.
Civica is providing a hosted communications infrastructure and technical support for up to 80 Jobcentre Plus and other DWP offices across the country.
The service will support Avanta's operations, says the company, helping people on state benefits to select, train for, obtain and retain employment that is suitable for their ages and capacities.
The contract, based on a flexible charging model, calls for Civica to provide a wide area network (WAN) infrastructure, fully integrated service desk and on-site engineer support to enable the trainer to develop a scalable IT support platform.
There are three implementation phases: phase one, which started in May, has already seen a transition to the new hosted infrastructure to meet DWP deadlines.
In phase two, Civica is delivering the IT transformation and in the third phase, the two will work together to ensure that service transformation and system cost efficiencies are achieved.
Jon Quick, CIO of Avanta, commented: "We have a dynamic and agile business and we needed a service model that reflected it."
Civica holds a framework agreement for IT Managed Services by the Government Procurement Service, the national procurement partner for UK public services. The company also holds an ISO27001 information security certificate and will assist Avanta in achieving its own ISO27001 accreditation.