Robin Christopherson of eAccessibility charity, AbilityNet, says only when disabled people are first empowered to adapt the technology to their own needs will ‘digital by default’ realistic for disabled people
Last year the government announced its intention to “design and deliver all information and transactional services digitally by default”. Sounds user-friendly doesn’t it? A digital ‘channel shift’ means that public services will be available where and when citizens want to access the
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