NHS Blackburn and NHS East Lancashire Shared Service reaps rewards of NSDA :: PublicTechnology.net :: e-Government & public sector IT news + job vacancies:

	Advertise on our sites \| About us \| Contact us

Free news email alerts from Publictechnology.net: Sign up here

Feb 09, 2010 - 02:47 PM
Join & login to submit articles
Want to join? or Login

Public sector IT news. Top stories: Local government | Central government | e-Gov strategy | EU strategy | Events diary

Government job vacacies: See all | Government ICT jobs | Government project management jobs | Government procurement jobs | Senior Government jobs

Government tenders: | Today's latest |ICT | Tech & equipment | Financial services | Education | R&D

Politics news: Latest headlines | Labour | Conservative | Lib Dem

Directory to public sector organisations & suppliers: Search | Find a council

Central government news: Whitehall | Scotland | Wales | N Ireland | EU

Education news: Latest headlines | DfES | TES | Guardian | Search Ofsted reports | Search education establishments

NHS & Health

NHS Blackburn and NHS East Lancashire Shared Service reaps rewards of NSDA

Tag: NHS & Health Print article:

Printer friendly page

Email article:

Send this story to a friend

This was published: 21 Oct 2009 - 05:40 am

The Primary Care Informatics Unit (PCIU) responsible for providing IT services to NHS Blackburn with Darwen and NHS East Lancashire has gained tangible benefits from achieving the National Service Desk Accreditation (NSDA) last year.

The shared service, which covers a large area in the North West, manages up to 250 calls a day from community staff, close to one hundred GP practices and sixty locations within its remit.

As part of its drive to achieve National Accreditation, the team adopted ITIL based service management software Sostenuto 18 months ago. IT section manager Matt Dyson comments: “Sostenuto was an obvious choice for us because it met all of the requirements for NHS National Service Desk Accreditation, as well as being the most widely recommended solution by other trusts we spoke to. We did look at other solutions but they didn’t come close to Sostenuto’s configuration ability and handling of change management.”

The Accreditation took nine months to achieve, and recognised the successful implementation of robust processes for incident, problem and change management. It brought about measurable benefits by allowing the PCIU to escalate queries to its local service providers directly, thus circumventing the national service desk. Removing a step from the escalation process has meant significant savings in time and effort for the PCIU.

“Users have seen a vast improvement since we implemented Sostenuto,” says Dyson. “Jobs get resolved much faster since we no longer have to go through the national service desk, and we have been able to automatically allocate jobs to engineers via email.”

In addition to its ITIL based modules, the PCIU also uses the order management functionality in Sostenuto to support the activities of its IT purchasing team. This provides it with greater control over the process of purchasing IT equipment, and it is expecting to generate significant savings by making reporting on its overall purchasing available to senior management in the near future.

Posted by: joev_admin

Other latest articles on the subject of NHS & Health

· Care services minister visits Harrogate to see telecare systems at work   (5 Feb 2010 )
· IBM strengthens public sector abilities with new acquisition   (4 Feb 2010 )
· NHS Wakefield District invests in Business Intelligence   (4 Feb 2010 )
· CBI calls for greater innovation in the NHS   (3 Feb 2010 )
· Leeds Teaching Hospitals NHS looks to ePrescription management   (2 Feb 2010 )
· NHS Trusts urged to upgrade Internet Explorer   (1 Feb 2010 )
· Former iSoft execs appear in court   (1 Feb 2010 )
· Siemens Healthcare signs deal to automate its logistical system   (28 Jan 2010 )
· Luton and Dunstable Hospital NHS Foundation Trust implements new system to integrate critical applications   (27 Jan 2010 )
· NHS IT programme’s legal fees top £40m   (25 Jan 2010 )

>>>More articles on NHS & Health>>>

L A T E S T J O B S

· Job vacancy: Minority Ethnic Elders Project Officer   (8 Feb 2010 )
· Job vacancy: Service Development Officer (Team Leader).   (8 Feb 2010 )
· Job vacancy: Capital Works Manager   (8 Feb 2010 )
· Job vacancy: Systems, Information and Technology Support   (8 Feb 2010 )
· Job vacancy: Senior Business Research Strategy Manager   (8 Feb 2010 )
· Job vacancy: Education, Prevention and Early Identification Co-ordinator (CRB)*   (8 Feb 2010 )
· Job vacancy: Project Officer   (7 Feb 2010 )
· Job vacancy: Project Officer   (6 Feb 2010 )
· Job vacancy: Project Officers   (4 Feb 2010 )
· Job vacancy: Project Manager   (4 Feb 2010 )

> Click to browse: All latest jobs
> Click to search for a specific type of job

400+ jobs live. Powered by JobsGoPublic

My TechTenders.net Account:

• My Website login
• My Subscription login
• Subscribe to TechTenders.net

My PublicTechnology.net contributer Account:

• PublicTechnology.net Account
• PublicTechnology Emails

About:

• About us
• Contact us
• Terms & conditions of use
• Privacy policy
• RSS feeds: Publictechnology

Copyright:

Copyright Public Technology Ltd 2003-2009. Crown copyright material used under click use licence C02W0007583. Parliamentary material used under click use licence P2005000039, & reproduced with the permission of the Controller of HMSO on behalf of Parliament. EU tender information published under license from the European Commission.

This web site automatically and continually monitors, collects and publishes latest breakings news from a large number of sources. Copyright of content / material may belong to the original source.

Advertise to our audiences:

• Advertising options
• Directory listings
• Advertise Jobs
• Advertise Tenders
• Promote Events
• Sponsor the Awards
• Publish press releases
• Promote products or services

The Public Technology
digital information network:

Public Technology is the UK's foremost news & information provider for the public sector & its suppliers.

It comprises:
• Techtenders.net
• PublicTechnology.net
• Jobs.PublicTechnology.net
• Public Technology email alerts
• PublicPolitics.net
• PublicPages.net
• WhitehallPages.net
• EducationPages.net
• EUmonitor.net
• PublicTenders.net
• NHStenders.net
• e-Government National Awards