Three borough councils sign new IT deals to improve their CRM

Posted by admin on Mon, 27/11/2006 - 08:10
Printer friendly

Melton Borough Council has asked ndl-metascybe to help enable the effective integration of a housing project it is currently undertaking.

The integration experts will be helping Scottish Borders Council to put their environmental health facilities online, so residents can have a fast and effective way to advise the council on environmental and health issues.

Finally, Pendle Borough Council will be using ndl-metascybe's AWI tool set to integrate back office systems with front offices systems and enable document retrieval for local residents needing to find information on a specific property in the area.

Sharon Perks, Head of Customer Services, Melton Borough Council, said: 'We were first introduced to ndl-metascybe via an existing partnership and we were impressed by their track record in solving local council integration issues.

'By working with ndl-metascybe on the service redesign programme we are running, their AWI software will enable us to seamlessly upload data into our back office systems without the need for multiple levels of input and decreasing the number of manual checks we carry out, which will save both time and money.

'For example, historically we had to send out housing application forms to be completed manually, which was very labour intensive. AWI will enable the data to be collected and input at first point of contact, without the need to issue these forms thus improving our efficiency and more importantly, the customer's experience in the long run.'

Related links to this article:
Pendle Borough Council
Melton Borough Council
Scottish Borders Council


Finalists in the e-Government National Awards 2006
The Local Authority National Survey is now underway, asking all UK councillors and senior staff at the 467 UK Local Authorities their views and plans for 2007-8. The results identify Local Authority plans for investment in shared services to deliver the vision in the Local Government White Paper. Tickets are still available for the 17th Jan e-Government National Conference where the results will be announced.

89 finalists in 11 categories in the e-Government National Awards 2006 have been announced. The Awards recognise and praise the best strategies, achievements, teams and individuals in UK e-Government. Judging takes place shortly and finalists will be announced the first week of November. The Awards will be presented at a prestigious dinner at the Savoy in London on 17th January 2007. For details of booking seats at the dinner and conference please see this link.

The Awards are supported by the Cabinet Office e-Government Unit, the Office of Government Commerce, the Society of Information Technology Management (Socitm), and SOLACE (Society of Local Authority Chief Executives and Senior Managers). Platinum sponsor is KPMG, and also a sponsor are SunGard and O2.