National eService Delivery Standards Programme: the Consultation Process examine

"From the outset of the NeSDS programme, our consistent goal has been to translate the excellence that is already available in the local authority community into a set of eStandards that can help all councils reach the same levels of service across all their services. These have to be based on local authorities doing it for themselves or it has no value in the marketplace. We are not imposing some arbitrary benchmarks. These are what councils already do best and where they believe local government needs to go.