Since installing the Masternaut Three X system 18 months ago, the Council has saved an average of 11% on annual mileage per vehicle. These efficiency savings help to maintain the Council's key performance indicators (KPI) and boost customer service levels.
'The Masternaut system gives us a live view of our fleet activities. It has improved our productivity through better use of our resources and this has saved money on fuel usage – our annual mileage per vehicle has dropped to an average of 5200 miles from about 6000 miles, consequently this saves the Council around 11% per vehicle,' says Mark Hurst, Streetscene Officer, Crawley Borough Council.
Masternaut tracking units are attached to a wide range of the Council's vehicles, including crew cabs, caged vans, pick-ups, tractors, ride on mowers and street sweepers. The system shows vehicle locations and movements throughout the borough and ‘watches' activity until each one is returned back to base at the end of the working day.
The Council uses the system to ensure it achieves the National Indicator for efficiency. The result of meeting this important KPI is not only saving the Council money, it is ensuring that its Amenity Services' department is providing value to customers.
'We know precisely where each vehicle is at any time and the system also provides a useful history for each vehicle's activity, which helps to answer customer queries. The system enables us to maximise use of our equipment and our maintenance teams. The system shows precisely when the team arrived on site, time spent and when they left. We can see this all happening in real time on a large monitor in the depot office or via any PC. It helps to keep the operators focused on the job, therefore making best use of available time,' concludes Mark Hurst.
"In an attempt to do the famous 'Charm Thing' with a certain Bill Gates, Tony Blair “got all [his] terminology mixed up”. Whichever Oxbridge-educated candidate ends up heading [fill in appropriate temporal adjective] Labour come the end of September, let's hope they'll be worrying less about the right nomenclature for enterprise computing platforms and more about policies that might get some more wealth-creating industry back in the country.”
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Neal Perry, Country Manager UK, Ireland & Middle East, at EPiServer talks about how some of the UK's European partners are implementing social media to strengthen citizen engagement.
"Across the World, governments created groups to explore the problems and the potential for strengthening citizen participation in local government. They then reunited the ‘champions of participation’ from countries in every continent to identify lessons and how sharing this experience might inform and shape policy and practice. Social media is one tool where organisations can embrace such initiatives and is an especially effective one when it comes to engaging the younger public." Read more
Complete and enter our draw to win a free seat at the e-Government Awards. The public sector is already perceived to be lacking in innovation, but is that a fair assessment, and what role could it play in helping the government meet efficiency targets? What do people working on the frontline of ICT in public sector organisations think? Take part and share your views
Source: Gartner