Case study: Government Gateway delivery of secure online services

'…the Government Gateway is a major government asset and, with over 11 million users, it has become a linchpin in the delivery of Public Sector e-services to citizens and businesses alike. We have achieved this by focusing on the quality of the service provided to our customers whilst keeping up with ever changing requirements to ensure the Gateway is well positioned for the future and continues to be at the heart of the Transformational Government agenda.' Chris Haynes, Director of e-Delivery Team, Cabinet Office (July 2007)